Monitoring at a glance
We use Sentry and separate uptime monitoring software to identify errors and potential outages early.
The essentials at a glance
Backups with a recovery path
No backup, no sympathy. Regular backups help prevent data loss and restore important content in an emergency.
Security-related updates
Dependencies and components are reviewed regularly. Required security updates are continuously scheduled.
Documented reporting
You receive a detailed PDF report by email covering completed checks, changes, and relevant notes.
Our maintenance plans
Basic plan
€89/ month
For smaller projects where technical currency is the main priority. No hour allowance is included.
Maintenance cycle: once per month
- Monitoring with Uptime Kuma and Sentry
- Backup checks and emergency recovery
- Updates to the framework and related dependencies
- Regular checks of security-critical dependencies
- Redeployment after updates
- Monthly email report
- Data processing agreement
Expandable
Complete plan
€189/ month
For projects that regularly need smaller adjustments, support, or infrastructure work alongside technical maintenance.
1 hr.
monthly allowance
Prioritized
during availability
- All Basic plan services
- Priority handling during regular availability
- One hour of monthly work allowance
- Email and phone support subject to availability, initially deducted from the allowance
- Technical work outside the warranty, initially deducted from the allowance
- SEO and performance checks within the maintenance cycle
- Ad hoc changes within the maintenance allowance
Additional services
Alternatively, an individual maintenance plan with different terms can of course be arranged. Services outside the agreed plan scope and work without an available hour allowance are billed in started 15-minute increments.
Which plan suits
your business?
Service
Basic · €89
Complete · €189
Price per month
€89
€189
Hosting
Not included
Not included
Maintenance cycle
Once per month
Once per month, prioritized
Monitoring
Included
Included
Emergency backup & recovery
Included
Included
Framework & dependency updates
Included
Included
Checks for critical security vulnerabilities
Also outside the schedule
Also outside the schedule
Required redeployments after updates
Included
Included
Monthly maintenance report
Included
Included
Data processing agreement (DPA)
Included
Included
Email & phone support subject to availability
Plan-related questions and warranty cases included; otherwise billed separately
Plan-related questions and warranty cases included; otherwise deducted from the allowance, then billed separately
Priority maintenance
Not included
Included
Monthly hour allowance
Not included
1 hour
Additional changes & maintenance work
Billed separately
Deducted from the allowance, then billed separately
SEO & performance checks
Not included
Included
Guaranteed 24/7 emergency support
Not included
Not included
Monthly reporting
Your transparency report
After each monthly maintenance period, you receive a detailed PDF report by email, keeping you informed about completed work and the current status.
Sent by email
As a PDF for your review and records.
Transparency report · Aug 1–Aug 31, 2026
01Date and scope of maintenance
02Website and monitoring status
03Status of scheduled backups
04Dependencies reviewed or updated
05Deployments and configuration changes performed
06Findings, risks, and recommended next steps
07Allowance used in the Complete plan
The assessment process
Not every technical question is automatically maintenance, and not every error is automatically a paid additional service. The situation is therefore assessed first.
Report a problem
Potential defects can be reported by email or phone. Phone support is subject to availability and, with the Basic plan, is primarily used to assess warranty and defect matters.
Determine the cause
First, we determine whether the cause is a defect on our side, an external disruption, or a subsequent change.
Transparent billing
Legitimate warranty remediation is not treated as ordinary additional work. Other work is first deducted from the Complete plan allowance or subsequently billed in 15-minute increments.
Frequently asked questions
Clearly agreedbefore support begins
The exact arrangement is tailored to each project in the proposal and contract. These answers describe the intended basic model of the plans.
No. Both maintenance plans are offered without hosting. Hosting, domains, licenses, and other third-party costs are paid directly by the customer or handled under a separate agreement.
Where possible, security-critical updates are installed promptly and independently of the regular monthly cycle. The update must genuinely be security-relevant and necessary. Less critical updates are prioritized according to relevance and handled during regular maintenance. Before every update, we check compatibility with the existing system and assess risks to avoid unnecessary outages or functional issues.
It means restoring affected data from an existing backup, for example after confirmed data loss or a comparable incident. In such emergencies, we make every effort to restore the data promptly and return the system to its previous working state.
Prompt notification is important if you suspect a defect covered by the warranty. You can report the issue by email or phone. We then determine whether it is a warranty defect. If confirmed, it is remedied promptly and free of charge.
Additional services outside the included plan and any available allowance are billed in started 15-minute increments
Yes. The allowance is intended for small ongoing tasks within the relevant billing month and cannot be accumulated indefinitely or transferred to later months.
If the specific support arrangement involves processing personal data on behalf of a controller, an appropriate data processing agreement is concluded for both plans. Access scope, processing activities, and responsibilities are defined for the project.
As a rule, we offer our maintenance plans only for projects we developed ourselves. Support for externally developed projects may be possible after an individual review.